Battery Trader

Battery Trader hero

Client: PCI Energy Solutions

Timeline: Sept 2023–Mar 2024

Platform: SaaS

Role: UX Research, Product Design

Tools: Figma, Adobe CC, Microsoft Products

Introduction

Battery Trader is a web-based platform built for battery and renewable energy site owners to optimize operations, plan bids, and analyze trading performance across multiple energy markets. The software leverages real-time data, advanced analytics, and automation to empower users to make data-driven decisions and maximize profitability.

Battery Trader platform overview

The Goal

Design a unified platform where energy traders and analysts can manage bids, monitor markets, and run strategy across multiple sites, without the complexity and fragmentation of existing tools.

The Challenge

Energy trading is complex, with users juggling multiple data sources, unpredictable market conditions, and manual processes for bidding and strategy creation. Many existing tools fail to provide a unified solution, resulting in inefficiencies, missed opportunities, and frustration.

Discovery Phase

Define Project Goals

Establish the primary objectives for Battery Trader, such as optimizing battery and renewable site operations, enhancing market bidding strategies, and providing comprehensive analytics.

Battery Trader business flowchart

Building the Structure

Leveraging insights from the discovery phase, David spearheaded the creation of a streamlined sitemap for Battery Trader. Collaborating closely with project managers and engineers, the team refined the platform's structure to ensure intuitive navigation and alignment with user needs, balancing technical feasibility and optimal UX.

Battery Trader sitemap

Identify User Requirements

Engage with users, including site owners, energy market analysts, and regulatory bodies, to understand their expectations and requirements. Including discovery interviews with coordinating roles.

User interview session 1User interview session 2User research flowchart

The Research

Competitive Audit

After evaluating the following competitors, David was able to take the strengths and weaknesses of each platform and use them to Battery Trader's advantage.

Competitive Audit

CompetitorStrengthsWeaknessPricingSupport
PCIFaster performance due to new technologyProduct hasn't been on the market as long as others$2,100/moSupport has always been key to PCI's success
TeslaSeamless integration experience, great UINot much interaction with customers$2,800/moGreat documentation, little to no live support
New Era 360Uses supporting 3rd-party software integrationUX hard to navigate through$2,000/moNot much support after onboarding
Energy OneGreat UI design and usabilityData retrieval is laggy and really slow$1,800/moNot much support after onboarding
Ascend AnalyticsMakes great use of all roles involved in workflowUI is really outdated and UX is not intuitive$1,800/moOnly provides support tickets

The User Pain Points

After discovery interviews with a total of 9 participants, including day-ahead traders, real-time traders, analysts, and administrators, the team identified four recurring pain points.

Making Complexity Manageable

Tackling the complexities of energy markets head-on, the platform offers intuitive tools to cut through the intricacies, making it easier for users to optimize bids and enhance profits. Multi-market navigation becomes straightforward strategy, ensuring seamless decision-making.

Keeping Pace with the Market

In energy trading, time is of the essence. Every moment spent waiting for data to refresh or an interface to respond is a missed opportunity. Traders need software that keeps up with the breakneck speed of real-time markets, where updates are instantaneous and performance hiccups are a thing of the past.

Empowering Decisions with Smarter Tools

The right decision hinges on having the right information at the right time, presented in a way that's easy to understand and act upon. Many platforms fall short, offering either oversimplified tools or complex systems that require a manual to decipher. Traders are looking for advanced, yet accessible analytics that sharpen their edge.

Simplifying the Routine with Automation

Between submitting bids and staying alert to market shifts, traders have their hands full. They dream of a platform that takes care of the menial tasks, like a trusted assistant that knows exactly when to alert them to opportunities or submit bids on their behalf, freeing them to focus on the bigger picture.

User Personas

Alex Johnson

Day-Ahead Energy Trader · Age 35 · New York, NY

I'm constantly battling with software that complicates rather than simplifies market analysis, making it tough to quickly adapt my trading strategies.

Goals

  • Streamline complex market analysis with intuitive software
  • Rely on accurate forecasting tools
  • Automate routine tasks like bid submissions

Frustrations

  • Clunky and complex interfaces
  • Unreliable forecasting tools
  • Time-consuming manual bid processes

Samantha Lee

Real-Time Energy Trader · Age 29 · Houston, TX

The lag and clumsiness of current trading platforms hinder my ability to make swift, informed decisions in a market where every second counts.

Goals

  • Instantly analyze and act on real-time data
  • Access critical features quickly
  • Reduce decision-making delays

Frustrations

  • Slow updates and data lags
  • Clumsy outdated UI
  • Inefficient real-time analysis tools

Design Validation

Low-Fidelity Prototype

After receiving discovery-phase data from the project team and users, David moved into low-fidelity prototypes for validation and feedback.

Battery Trader lo-fidelity prototypeBattery Trader mid-fidelity prototype

Usability Study: Findings

When lo-mid fidelity was finished, the team took it internally and externally to get feedback from users for any missed opportunities or design pain points.

Usability study session 1Usability study session 2
  • Tailored dashboards: users loved how easy it was to make the dashboard their own; quick tweaks kept their favorite tools at their fingertips.
  • Speedy updates: the real-time data ticked just right, matching the market's pulse, a game-changer for split-second decisions.
  • Clear insights: analytics and visuals struck a balance, rich in insight but clear and digestible.
  • Smooth sailing: the UI's smooth, intuitive feel got two thumbs up; even complex features felt accessible.
Battery Trader product render

Iterating Hi-Fidelity Designs

Based on the feedback from the usability study, David moved into hi-fi designs that speak directly to users' needs, fine-tuning everything from snappy real-time updates to sleek analytics, making sure each aspect is as user-friendly and engaging as possible.

All Battery Trader high-fidelity screens
Battery Trader screen 1Battery Trader screen 2Battery Trader screen 3

Going Forward

Impact

The enhanced visuals in the UI were a game-changer during testing for traders and analysts, significantly improving their ability to make well-informed bids. The visualizations distill complex data into clear, actionable insights, enabling users to quickly identify and act on market opportunities.

What David Learned

Users crave control within a unified, efficient space. Emphasizing customization and streamlined workflows significantly boosted user efficiency and satisfaction. Giving users the ability to tailor their experience directly impacts a tool's effectiveness and their overall contentment.

Next Steps

  • Develop a tablet app, optimized for touch controls and usable on a smaller screen.
  • Conduct usability testing with real users post-development to refine ease of use and effectiveness.

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